Return policy

If for any reason you are not satisfied with your item(s), we accept return or exchange within 14 days of the item(s) arrival to you. Please contact us within 14 days of receiving your item(s). 

We accept return or exchange within 14 days of the item(s) arrival to you if you are not 100% satisfied. Shipping fee will not be refunded. Products with quality-related issues, such as damaged, defective, or mis-shipped items will receive a full refund including shipping fee. If the return is caused by the consumer, consumer should be responsible for the shipping fee. 

The specific fee should be based on the express company you choose. If due to our reasons(except for damage caused in shipping), the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. 

No restocking fee to be charged to the consumers for the return of sexbuyer product. 

Return & exchange condictions 

1. Please contact us within 14 days of the item's arrival to you. Please include an explanation stating the reason for your return or exchange.

2. The item must be unworn, unwashed, unaltered, and undamaged with the original tags attached. We do not accept any used or altered item(s).

Manufacturer defectives

We’re sorry you received a product that wasn’t working or didn’t arrive as advertised. In the event this happens, please email us within 14 days at [email protected] and include your order #, a photo or video of the defect or misrepresented product, and a description and we’ll take care of the rest. Email us at [email protected]